Job Openings

 

Customer Engagement & Events Manager

Pictou County Wellness Centre

 

The Pictou County Wellness Centre Building Authority Inc., is a Recreation Centre that includes a 1,600-seat event arena, community arena, multi-purpose conference space plus a walking track.  The facility also houses an aquatic Centre, gymnasium and fitness Centre which is managed by the Pictou County YMCA.

Reporting directly to the Facility’s Chief Operating Officer (COO), this position is responsible for creating a culture of customer engagement and to grow revenue through the recruitment, scheduling, and planning of special events taking place at the Pictou County Wellness Centre.

Under the general direction of the facility’s COO, major responsibilities and tasks include:

  • Develop strategies to create a culture that is customer centric.
  • Grow annual revenue and usage by aggressively seeking and securing a wide variety of events to be held in the building which includes conference rooms, VIP rooms, community rooms, atrium and floor spaces.
  • Provide pre-and post-financial analysis of special events to understand risk and return.
  • Accountable for the customer experience from initial contact to through to event execution and follow up. 
  • Collaborate with the Marketing, Advertising and Brand Communications Manager to develop promotional materials for key target markets that showcases the multi-functional capabilities of the facility.
  • In collaboration with the Marketing, Advertising and Brand Communications Manager, develop marketing strategies to support special events to ensure maximum customer awareness and attendance. 
  • Accountable for all the food and beverage operations at the facility.  A key expectation will be to deliver an exceptional customer experience which will enable revenue and profit growth.
  • Solicit formal customer feedback and provide monthly reports on customer satisfaction
  • Develop a monthly scorecard of key performance metrics to measure customer engagement.
  • Meet annual objectives as agreed upon with COO.

Qualifications/Requirements:

  • University degree preferred, or an equivalent education and experience
  • Experience in developing and executing customer engagement strategies
  • Experience in securing, planning and execution of small and large-scale events
  • Possess superior customer service, organizational and time management skills
  • Experience in leading people and working in a collaborative team environment
  • Strong negotiation and communication skills
  • Experience in managing budgets and have a financial acumen

Salary

Remuneration will be commensurate with education, experience, and qualifications, pursuant to an approved salary grid. Closing date for applications is Friday, January 26, 2018.

 

 

Marketing, Advertising, Brand & Communications Manager

Pictou County Wellness Centre

The Pictou County Wellness Centre Building Authority Inc., is a Recreation Centre that includes a 1,600-seat event arena, community arena, multi-purpose conference space plus a walking track.  The facility also houses an aquatic Centre, gymnasium and fitness Centre which is managed by the Pictou County YMCA.

Reporting directly to the Facility’s Chief Operating Officer (COO), the role of this position will be to nurture community pride to build a positive brand image and increase awareness and usage by developing and executing an effective brand, communications and marketing strategy for the Pictou County Wellness Centre.    A key area of focus for this role is to seek out opportunities to grow annual advertising revenue for the facility by leveraging all customer touch points. 

Under the general direction of the facility’s COO, major responsibilities and tasks include:

  • Develop and execute an integrated marketing and advertising plan that results in an increased awareness of the opportunities and increases revenue through customer usage and advertisers.
  • Develop and communicate a brand strategy for the PCWC that supports community health, sport and recreation to build the brand and improve customer awareness through all forms of media.
  • Establish, maintain and grow an advertising database to enable an increase in advertising revenue.
  • Evaluate opportunities for strategic partnerships, sponsorships and advertising on an on-going basis to maximize potential revenue and brand recognition.
  • Develop promotional packages for targeted customers that support the strategy of the Customer Engagement and Events Manager to increase facility usage and increase revenue.
  • Report monthly the results of marketing, advertising and brand communication strategies based on agreed upon Key Performance Indicators agreed upon with the COO. 
  • Build relationships with community leaders to grow facility awareness.

Qualifications/Requirements:

  • Experience in creating and executing a successful integrated marketing and advertising plan
  • Experience in creating brand awareness, developing and managing budget
  • Post-secondary education with a focus in Communications, Public Relations or Marketing
  • Skilled in all forms of media including digital, social and print
  • Strong communication and relationship building skills, with experience working in a collaborative environment
  • Demonstrated creative and innovative ability in content creation and design
  • Ability to understand tactics to connect with customers through promotions and communications

Salary

Remuneration will be commensurate with education, experience, and qualifications, pursuant to an approved salary grid. Closing date for applications is Friday, January 26, 2018.

 

Pictou County Wellness Centre

Operations Manager Position

 

The Pictou County Wellness Centre Building Authority Inc., is a Recreation Centre that includes a 1,600-seat event arena, community arena, multi-purpose conference space plus a walking track.  The facility also houses an aquatic centre, gymnasium and fitness centre, which is leased to and managed by the Pictou County YMCA. 

Under the general direction of the Facility’s Chief Operating Officer (COO), this position is responsible for the effective and safe operation of the building and its grounds.  This includes staff scheduling, training, supervision & evaluation; ensuring operation and maintenance is performed according to approved policies, procedures and applicable legislation.    Budgetary responsibilities include assisting with the planning of capital expenditures and regular monitoring of operational expenditures.  This position requires the incumbent to liaise with the public, special user groups, contractors and municipal staff.

 Responsibilities & Tasks: 

  • Oversee all aspects of the entire building’s mechanical operations including HVAC, refrigeration including regular maintenance and repairs.
  • Ensure all programs follow and comply with local regulatory requirements
  • Hire, develop, and supervise full time & part time staff
  • Identify and implement processes to maximize efficiency in energy management to reduce annual energy costs.
  • Develop and manage departmental financial and budgeting program in consultation with the facility Chief Operating Officer.
  • Oversee building maintenance and service contracts to ensure service levels are achieved. 

Qualifications/Requirements:

  • 2nd Class Refrigeration Certificate or 4th Class Power Engineer Certificate
  • A Bachelor's degree / diploma in Recreation or related field, or equivalent education and experience
  • Completion of Arena Operations Certification Level 1 & 2 or equivalent
  • At least 5 years’ experience in ice making & ice maintenance
  • 5-7 years’ experience supervising people, preferably in Facility management

Salary

Remuneration will be commensurate with education, experience, and qualifications, pursuant to an approved salary grid. Closing date for applications is Friday, January 26, 2018.

 

 

To apply, please forward resumes to: david.hood@pcwellnesscentre.ca or

Pictou County Wellness Centre,

c/o David Hood

2-2756 Westville Rd

Westville Road, NS

B2H 5C6